Benchmark-Training.com

Faculty

Terri Easter

Terri Hartwell Easter specializes in strategic operations and employee development. She focuses on business challenges impacting bottom line results: strategic financial planning; human resources, including staff planning and recruitment strategy and conflict resolution, compensations systems, benefits planning, professional development strategy; operations improvements, business expansions; commercial real estate acquisition and lease transactions; and facilities improvements, and pre-merger planning and post- merger integration.

Before establishing her consulting practice, Terri was the Chief Operating Officer of a major law practice in Washington, DC. During her tenure, the firm's financial results doubled, placing it among the Top 100 by profitability within the national American Lawyer (AmLaw) rankings and regarded as one of the best financially managed firms among those annually surveyed by Citibank and Wachovia/Wells Fargo Bank.

At the center of Terri's professional success has been her passion in bringing new approaches and innovative thinking to executives and senior management as they face everyday challenges, especially their need to enhance revenue goals. She has both analyzed and designed performance based pay models and incentive programs; analyzed the value proposition for comprehensive professional develop-ment for senior managers; outlined profitable techniques for outsourcing services and human resources; and designed profitable strategies for surplus real estate management, designed custom workflow solutions and soft-ware applications to re-engineer processes for underperforming profit centers. In the wake of 911, Terri developed a business contingency plan - with a hot site - for redundant network systems and critical operations.

Terri has more than 25 years of business management experience gained in professional services firms, commercial banking and the White House. She is an accomplished leader and delivers exceptional results to business challenges across a range of disciplines: budgeting and finance; human resources; technology and systems; and general business operations. As a leader internally and externally on service quality programs, she has managed a variety of service quality improvement projects. Terri has managed people and operations, including real estate transactions and facilities, across the United States and in countries around the world - Belgium, Egypt, Russia, South Africa and the United Kingdom.

A speaker on management, professional services, and education, she has presented talks on: New Strategies for Law Firm Revenues, Making the Transition from Law School to Law Practice, Managing Real Estate Today, and Measuring the Effectiveness of Human Resources Initiatives.

Terri is a graduate of Southeastern University, with graduate coursework in business adminis-tration from Howard University and Harvard University. In addition, she has specialized training in business process re-engineering and service quality management from the Disney Institute and Stanford University. Terri has shared her skills and knowledge in the community as a former trustee of Southeastern University, former chair of the Human Resources Section of the Association of Legal Administrations and past member of Commercial Real Estate Women.