Dealing with Difficult People

No one likes working with difficult people, but they are a fact of life  If you could learn some handy techniques for dealing with them in a productive way, would your relationships improve?  Certainly! With Dealing with Difficult People, Benchmark Training has designed a program that will prepare you to take on “problem” people, conflict and negative work situations with a minimum of fallout. In this course, you’ll learn to diffuse anger, prevent unnecessary miscommunication and conflict and improve your personal relationships with colleagues, partners and vendors. If certain people are preventing you from enjoying your work and getting the most from your day, this program is for you.

What You Will Learn:

• How to communicate effectively with difficult people and not let bias, anger, or past run-ins get the best of you
• How to prepare in advance how you’re going to deal with difficult people
• How to not get sucked into conflict unwittingly
• How to avoid an “us versus them” mentality in your team or department

How You Will Benefit:

• By improving your relationship skills with “difficult” employees and clients
• By turning people who are enemies into allies
• By improving your communication skills
• By reducing stress in your sticky relationships
• By learning how to establishing rapport with people who do not think or operate like you

Who Should Attend: All employees who want to improve workplace interactions and reduce incidences of conflict should attend this course. If you are frustrated by a lack of appreciation for other people’s viewpoints, this course can improve your relationships with them.

Competencies Addressed: Flexibility, Conflict Management, Interpersonal Skills, Influencing/Negotiating, Problem Solving

Program Length: One or Two Days