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Leadership Skills
Managing Up, Down and Across to Get Results

Feeling stuck in the middle? Does the work that crosses your desk also touch the desk of others above and below you, and you feel like you can't control the quality and timeliness of getting it done? Ever wonder if there's a better way to manage all of the people around you without appearing pushy, aggressive or critical?

Whether it's in a corporation, non-profit or government agency, the bottom line for all organizations is to get results, achieve the mission, and work effectively toward the vision set by top management. If you find yourself in the middle of the management ladder, you need special skills to achieve all of these goals. Managing Up, Down, and Across to Get Results will help you to think and work differently to become a more effective manager, influencer, relationship-builder, persuader, delegator, and advisor who can be trusted to move your people and the agenda along.

Benchmark Training's highly participatory class on managing from the middle lays the groundwork for being more effective in your role and workshops the skills required to get better results from your team, bosses, and subordinates while simultaneously helping you to stand out from the pack when future promotions are handed down.

What You Will Learn:
  • How to communicate and manage effectively up, down, and sideways
  • How to manage your boss in a non-threatening way
  • How to become an effective follower and cultivate effective followers
  • How to diagnose your relationship with your peers, your boss and your subordinates
  • How to effectively ask for what you want for faster, better results and performance

    How You Will Benefit:
  • By understanding how to analyze and form strategies for communicating and managing up, across, and down
  • By enhancing both your leadership and followership skills
  • By learning how to navigate important working relationships
  • By gaining the skills to ask for what you want, demonstrate the ability to have earned the right, and the ability to show the return on the investment in you

    Who Should Attend:
    Employees who are in upper, middle or beginning management positions who want to learn how to communicate better up, down, and across the organization should enroll in this program. If you are responsible for being both a leader and a follower, and you want to get more output and better performance from your colleagues, this is the course for you.

    Program Length: One or Two Days

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