Benchmark-Training.com

Faculty

Alice Waagen

Dr. Waagen has focused her career on applying the principles of education and learning to meet business goals. As a trainer and facilitator for Benchmark Training, she specializes in designing and delivering learning programs that support successful business strategies.

Alice has a varied background in learning applications, from experience in public education to heading up training units in major Fortune 500 companies. Her corporate expertise encompasses industries such as computer software, finance, transportation, and utilities. Under her leadership, these organizations have developed full systems for learning measurement and evaluation of issues such as cost of training, volume and activity, customer satisfaction and training return on investment.

As a consultant, Alice provides business-based solutions for workforce learning. These solutions range from development and delivery of traditional stand-up training programs to leadership development strategies based on multi-rater feedback systems. Dr. Waagen also has a background in systems analysis and workforce training automation, and has assisted numerous clients in the design of fully automated systems to manage learning activity and results.

Alice earned a BS in Art Education from the New York State College at Buffalo, and MS and Ph.D. degrees in Art Education from the Pennsylvania State University. She has presented at numerous professional conferences, including the Training Director's Forum, the Chancellor's Conference on Civilian Education (DoD), and the Training Officer's Conference.

Giving back to the community is a strong personal value for Alice. She serves on the District Training Committee for Boys Scouts of America as well as on an advisory committee for Habitat for the Humanities, Northern VA. She has served numerous volunteer positions with the Metropolitan DC Chapter of the American Society for Training and Development and Society for Human Resources Professionals.